If you remember, I had a less than satisfactory experience at a GameStop up here in the northern Virginia area back during the Halo 3 midnight release.

I complained about it here and put in a complaint via GameStop's website. On the last page of that complaint, it ended up redirecting me to a contest of some sort, and I had a feeling that no one ever saw my complaint.

That was true. However, their director of customer service saw my complaint when I went to unsubscribe from the GameStop newsletter, and he took the time to contact me.

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